Smart transfer for answer positions
A method for transfer of incoming calls received by an attendant comprising the steps of obtaining the caller identification of the incoming call, initiating a search on a database using the caller identification, retrieving a list of previous call transfer destinations from the database correspondi...
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| Format: | Patent |
| Sprache: | eng |
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| Zusammenfassung: | A method for transfer of incoming calls received by an attendant comprising the steps of obtaining the caller identification of the incoming call, initiating a search on a database using the caller identification, retrieving a list of previous call transfer destinations from the database corresponding to the caller identification, displaying the list on an attendant console contemporaneous with the incoming call, and selecting a desired transfer destination from the list on the console thereby transferring the incoming call to the desired transfer destination. |
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