Järjestelmä ja menetelmä viestinnän hallitsemiseksi osapuolten välillä

Communication between a client and server software is managed in an environment that has at least one mobile station that has the client software installed therein, and a contact center for incoming and outgoing calls. The client software and the server software have functionalities for handling information in connection with incoming and outgoing calls. These functionalities has means for enabling components in the environment to record and connect data to incoming and outgoing calls in order to form a basis according to which calls are handled.