METHOD AND SYSTEM FOR CLUSTERING EMERGENCY CALLS

METHOD AND SYSTEM FOR CLUSTERING EMERGENCY CALLS

The present invention relates to a method for clustering emergency calls and a system to perform the method.With the present invention, the resource utilization of a PSAP center can significantly be improved, and at the same time, the response time of all calls that reach the PSAP center is reduced....

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Dromazou, Nikolitsa, Psaropoulou, Areti, Liakopoulou, Ariadni, Pagonis, Athanasios, Manolaki, Maria, Kouzanidis, Antonios
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
WIRELESS COMMUNICATIONS NETWORKS
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Beschreibung
Zusammenfassung:The present invention relates to a method for clustering emergency calls and a system to perform the method.With the present invention, the resource utilization of a PSAP center can significantly be improved, and at the same time, the response time of all calls that reach the PSAP center is reduced. This is achieved by providing a mechanism that allows clustering of calls, and an advanced handling of a majority of them. A personalized message is used to communicate an ongoing major incident to callers to pre-handle a burst of calls. Therefore, the call agent only has to take calls that have not already been successfully handled by the personalized messages.