SMART CONTEXT-AWARE SEARCH AND RECOMMENDER SYSTEM FOR GUIDING SERVICE ENGINEERS DURING MAINTENANCE OF MEDICAL DEVICES

SMART CONTEXT-AWARE SEARCH AND RECOMMENDER SYSTEM FOR GUIDING SERVICE ENGINEERS DURING MAINTENANCE OF MEDICAL DEVICES

A non-transitory computer readable medium (107, 127) stores instructions readable and executable by at least one electronic processor (101, 113) to: retrieve, based on a query for a current service case, a plurality of the historical service case records (130) for historical service cases; rank the...

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Hauptverfasser: BASTIANELLI, Emanuele, MUMMADISETTI, Ajay, LEE, Kathy Mi Young, BERGMANS, Cornelis Johannes Fransiscus Maria, VAN DER VELDEN, Bart Albertus Gerardus, BARBIERI, Mauro, VAN DER STAM, Louis, SIMBHOTHU, Pandurangaiah, STOLIKJ, Milosh, RANGANATHAN, Raghavan, RUSCH, Jurgen Jan, KUMAR, Krishna, HARSHA, Sri, KANNAN, Poovaramanan, KINI, Deepak, GAO, Qi, IVANOV, Eugene Alekseyevich
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATIONTECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING ORPROCESSING OF MEDICAL OR HEALTHCARE DATA
INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS
PHYSICS
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Zusammenfassung:A non-transitory computer readable medium (107, 127) stores instructions readable and executable by at least one electronic processor (101, 113) to: retrieve, based on a query for a current service case, a plurality of the historical service case records (130) for historical service cases; rank the retrieved historical case service records to generate a ranked list (134) of historical service cases; extract service actions from the historical service case records for the ranked list of historical cases; recommend a plurality of recommended service actions for the current service case based on the service actions extracted from the historical service case records for the ranked list of historical service cases; and display, on a display device (105) of a remote electronic processing device (102) operable by a service engineer, a user interface (UI) (136) having user-selectable windows for displaying the ranked list of historical service cases and the recommended service actions.