SYSTEM AND METHOD FOR COLLECTING CUSTOMER RESPONSES

There is provided a system operable to collect, from a customer, a response to a question relating to a transaction, the system comprising: a requesting device configured to send, to a questions server, data relating to the transaction and a request for a question; the questions server, comprising:...

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Bibliographische Detailangaben
Hauptverfasser: MCKAY, Alexander, ALLEN, David Peter Lloyd, MCCABE, Theo Isaac
Format: Patent
Sprache:eng ; fre ; ger
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Beschreibung
Zusammenfassung:There is provided a system operable to collect, from a customer, a response to a question relating to a transaction, the system comprising: a requesting device configured to send, to a questions server, data relating to the transaction and a request for a question; the questions server, comprising: a processor; one or more databases storing questions; and a rules engine, the questions server configured to: receive the data relating to the transaction and the request for a question from the requesting device; select a question from the stored questions based on the transaction data; and send the selected question to the requesting device; wherein the requesting device is further configured to: present the question to the customer or instruct a display device to present the question to a customer; wherein the system is further configured to: receive a response to the question; and send data related to the response to the questions server or a response database. Corresponding methods, questions server and requesting device are also provided.