NON-CONTACT INTELLIGENT CUSTOMER SERVICE SYSTEM APPLIED TO RAIL TRANSIT, AND APPLICATION METHOD

The present invention relates to a contactless intelligent customer-service system applied to rail transit and an application method thereof. The system includes: an intelligent customer-service platform server, an intelligent customer-service interface server, a system switch, a station maintenance workstation, and an intelligent passenger service terminal, where the system switch is connected to each of the intelligent customer-service platform server, the intelligent customer-service interface server, the station maintenance workstation, and the intelligent passenger service terminal; and the intelligent passenger service terminal provides, through AI interaction and intelligent speech, a passenger with intelligent services that include information inquiry and display of various facilities inside a station, information inquiry of convenient surrounding facilities, information inquiry of a train operation status, and emergency help. Compared with the prior art, the present invention has the advantages of intelligence, diversification, personalization, high efficiency, comprehensive service information, comprehensive service functions and the like.