IMPROVED EMPLOYEE SCHEDULE FORECASTING

IMPROVED EMPLOYEE SCHEDULE FORECASTING

Systems and methods are described for generating, employee schedules to satisfy appointments in which, information is received indicative of: a number of booked appointment minutes and a count of booked appointments; a number of scheduled employee minutes and a count of scheduled employees; and a nu...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: GURUMUKHI, Kiran, Kumar, AIYAR, Srinivas, Kasy
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:Systems and methods are described for generating, employee schedules to satisfy appointments in which, information is received indicative of: a number of booked appointment minutes and a count of booked appointments; a number of scheduled employee minutes and a count of scheduled employees; and a number of employee break minutes. Based on a forecasting model applied to the received information, a first forecast of future appointment minutes may be determined. One or more weights may be determined for the first forecast based on performance of the first forecast against history of booked appointment minutes. Based on the first forecast and the respective weights, a schedule indicating a number of employees needed to satisfy the forecast of future appointment minutes may be generated.