SERVICE LEVEL AGREEMENT MAINTENANCE IN TELECOM NETWORKS

A method for operating a telecom network having an SLA agreement is disclosed. The method comprises obtaining annotated alarm data comprising an indication of a threshold crossing of at least one state variable of the telecom network defined by the SLA. The annotated alarm data further comprises an indication of a desired value of the at least one state variable of the telecom network. Moreover, the method comprises determining a desired state of the telecom network based on the desired value of at least one state variable, and selecting a set of policy actions from a policy action bank. The policy action bank comprises a plurality of policy actions, where each policy action is associated with at least one estimated action effect. The selection of the set of policy actions is accordingly based on the estimated action effects of the plurality of policy actions and on the determined desired state of the telecom network such that the desired state is reachable upon execution of the selected set of policy actions. The method further comprises sending the selected set of policy actions to an action orchestrating module for execution of the selected set of policy actions. Moreover, a corresponding computer program product and system are disclosed.