TECHNIQUES TO PROVIDE A CUSTOMIZED RESPONSE FOR USERS COMMUNICATING WITH A VIRTUAL SPEECH ASSISTANT

The invention relates to techniques to provide a customized response for users communicating with a virtual speech assistant,wherein the virtual assistant is configured to receive a request from the user and to forward the request via a communication network to a server that is configured to process...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser:	El Mallouki, Said, Platschek, Martin Michael, Minow, Jascha, Jahn, Carl
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING ELECTRIC DIGITAL DATA PROCESSING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION
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Beschreibung
Zusammenfassung:	The invention relates to techniques to provide a customized response for users communicating with a virtual speech assistant,wherein the virtual assistant is configured to receive a request from the user and to forward the request via a communication network to a server that is configured to process the request by means of skills of at least two domain models and to deliver the response back to the virtual assistant, wherein the method comprises the following steps:* starting a selection process to select a suitable domain model regarding the text request, wherein the selection process comprises the following steps:o provisioning of a Matching-Score-Analyzer by each of the domain models, wherein the Matching-Score-Analyzers differ from each other;o using the text request as input for the Matching-Score-Analyzers and calculating a respective Domain-Matching-Score for the different domains;o comparing the resulting Domain-Matching-Scores and selecting the domain model that is associated to the highest Domain-Matching-Scores as the selected domain model to process the text request;* processing the text request with the selected domain model and transmitting the response to the virtual assistant.