ANONYMIZED SENSITIVE DATA ANALYSIS

Since the inception of the General Data Protection Regulation (GDPR), it has become necessary for companies to take certain actions towards personal information, specifically personal information processing. In order to avoid liability, companies limit the type of personal data they process, or empl...

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Bibliographische Detailangaben
Hauptverfasser:	Rogowski, Adrian, Brown, Samuel Frank Jet, Walther, Stefan
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:	Since the inception of the General Data Protection Regulation (GDPR), it has become necessary for companies to take certain actions towards personal information, specifically personal information processing. In order to avoid liability, companies limit the type of personal data they process, or employ techniques such as anonymization, to help them remain compliant. The present invention discloses a way to utilize anonymized sensitive information data (such as personal information) and positively influence the outcome of a communication session.Provided is an instruction generation device for generating, in real-time, an instruction concerning a communication session. The instruction generation device generates an analysis result by analysing anonymized sensitive information data and communication data. A trained Machine Learning model generates a probability value representing an outcome of the communication session using the analysis result and contextual data. The probability value is used to generate an instruction which affects the outcome of the communication session.