SYSTEMS AND METHODS FOR MANAGING, ANALYZING, AND PROVIDING VISUALIZATIONS OF MULTI-PARTY DIALOGS

Systems and methods are provided for managing and analyzing multi-party dialogs (e.g., call) between communication devices. A digital connection is established with each of a plurality of communication devices. The connection is switched between the communication devices from a POTS connection to di...

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Bibliographische Detailangaben
Hauptverfasser: PLACE, Skyler, FEAST, Joshua, AZARBAYEJANI, Ali
Format: Patent
Sprache:eng ; fre ; ger
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Zusammenfassung:Systems and methods are provided for managing and analyzing multi-party dialogs (e.g., call) between communication devices. A digital connection is established with each of a plurality of communication devices. The connection is switched between the communication devices from a POTS connection to digital connections, enabling the communication devices to communicate with each other via the computing device over the digital connections. Audio signals are part of a multi-party dialog between users of the plurality of communication devices. The received audio signals are split into corresponding first signals and second signals. The first signals are transmitted to the plurality of communication devices and are analyzed to produce measurements of features of the second signals. Feedback data is transmitted to at least one of the plurality of communication devices.