COMBINATION OF REAL-TIME ANALYTICS AND AUTOMATION

Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech cond...

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Bibliographische Detailangaben
Hauptverfasser:	SCHNURR, Christopher, Jerome, SINGER, David, Warren, SPOHRER, Daniel, Thomas, CALAHAN, Marc, Adam, MUNRO, Paul, Michael, DUKE, Gary, Andrew, CARBERRY, Padraig
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:	Real-time speech analytics (RTSA) provides maintaining real-time speech conditions, rules, and triggers, and real-time actions and alerts to take. A call between a user and an agent is received at an agent computing device. The call is monitored to detect in the call one of the real-time speech conditions, rules, and triggers. Based on the detection, at least one real-time action and/or alert is initiated.