EFFICIENT INCIDENT MANAGEMENT IN LARGE SCALE COMPUTER SYSTEMS

Computing systems for efficient incident management in large scale computer systems are described herein. In one embodiment, an incident management system can be configured to, in response to receiving a user input requesting an unidentified incident management service, convert an alphanumerical string of the user input into a pixelated matrix having multiple pixels individually corresponding to a character or number in the alphanumerical string. The incident management system can then feed the converted pixelated matrix into a neural network to identify one or more incident management services corresponding to the received user input with a corresponding probability value. The incident management system can then perform an application programming interface (API) call to execute a computer application to provide one of the identified incident management services to the user.