ESTIMATION OF THE QUALITY OF EXPERIENCE OF A SERVICE FROM THE USER BEHAVIOUR

A method is provided for estimating the quality of experience of a service provided over a communication network from activities performed by a user in the fruition of the service. The method comprises: subdividing a user session of the service into a number of time intervals; determining a number o...

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Bibliographische Detailangaben
Hauptverfasser:	FORESI, Bruno, D'ACIERNO, Mattia, MACCARIO, Pia Maria
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
Online-Zugang:	Volltext bestellen
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Beschreibung
Zusammenfassung:	A method is provided for estimating the quality of experience of a service provided over a communication network from activities performed by a user in the fruition of the service. The method comprises: subdividing a user session of the service into a number of time intervals; determining a number of events indicative of the activities performed by the user during a time interval of the number of time intervals; and on the basis of the events, calculating an index indicative of the quality of experience of the service in the time interval.