USER CAPABILITY SCORE

USER CAPABILITY SCORE

Examples disclosed herein relate to assigning a capability score to a user based on a set of actions associated with a task performed by the user, receiving a support request from the user, and directing the user to one of a plurality of support options based on the assigned capability score.

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Hauptverfasser: DE OLIVERIA STAUDT, Ricardo Alexandre, CADO, Leandro, SILVERIA, Thaua Garcia, MACIEL, Lucia, HUNHOFF, Alessandro Carlos, REDIN, Ricardo Miotto, AGUIRRE, Alan, MOREIRA, Ricardo
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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creator DE OLIVERIA STAUDT, Ricardo Alexandre
CADO, Leandro
SILVERIA, Thaua Garcia
MACIEL, Lucia
HUNHOFF, Alessandro Carlos
REDIN, Ricardo Miotto
AGUIRRE, Alan
MOREIRA, Ricardo
description Examples disclosed herein relate to assigning a capability score to a user based on a set of actions associated with a task performed by the user, receiving a support request from the user, and directing the user to one of a plurality of support options based on the assigned capability score.
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language eng ; fre ; ger
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subjects CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
ELECTRIC DIGITAL DATA PROCESSING
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
title USER CAPABILITY SCORE
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