USER CAPABILITY SCORE

Examples disclosed herein relate to assigning a capability score to a user based on a set of actions associated with a task performed by the user, receiving a support request from the user, and directing the user to one of a plurality of support options based on the assigned capability score.

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Bibliographische Detailangaben
Hauptverfasser:	DE OLIVERIA STAUDT, Ricardo Alexandre, CADO, Leandro, SILVERIA, Thaua Garcia, MACIEL, Lucia, HUNHOFF, Alessandro Carlos, REDIN, Ricardo Miotto, AGUIRRE, Alan, MOREIRA, Ricardo
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	Examples disclosed herein relate to assigning a capability score to a user based on a set of actions associated with a task performed by the user, receiving a support request from the user, and directing the user to one of a plurality of support options based on the assigned capability score.