HANDLING QUESTIONS OF CONVERSATIONAL SERVICES

HANDLING QUESTIONS OF CONVERSATIONAL SERVICES

According to an embodiment, a service integration system (100) for handling questions from conversational services (130-132) is disclosed, the system (100) comprising a processing unit (101) configured to receive a request from a user (120), and to forward the request to the conversational services...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: Theeten, Bart, Huysegems, Rafaël, Van Cutsem, Tom
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:According to an embodiment, a service integration system (100) for handling questions from conversational services (130-132) is disclosed, the system (100) comprising a processing unit (101) configured to receive a request from a user (120), and to forward the request to the conversational services (130-132), and to receive in reply to the request respective replied questions from the conversational services (130-132), and to group the replied questions in groups, and to aggregate replied questions of a group into an aggregated question, and to forward the aggregated question to the user.