METHOD AND DEVICE FOR ANALYZING POOR NETWORK QUALITY PROBLEM

A method and an apparatus for implementing network poor-quality problem diagnosis are provided. The method includes: obtaining service data of all users, where the service data includes a user service experience value; identifying poor-quality records based on the service data of all the users, where the poor-quality records are service data representing that the user service experience value is deteriorated; obtaining a common characteristic of the poor-quality records by performing commonality analysis on the poor-quality records; and diagnosing, based on the common characteristic of the poor-quality records, a network poor-quality problem that causes user service experience deterioration. The present invention can prevent a local network problem from being covered up.