METHOD FOR SUPPORTING THE PROVIDING OF A CONVERSATIONAL SERVICE, A RELATED CONVERSATION SUPPORTING DEVICE AND A RELATED SYSTEM

The present invention relates to a_Conversation Supporting Device for use in a system for supporting a conversational service by a conversational device of a plurality of conversational devices to a user device at request of said user device where the user device is being coupled to each conversational device of the plurality of conversational devices over a communications network wherein the Conversation Supporting Device comprises a reception means being coupled to said communications network configured to receive a question of said conversational device directed to said user device, an analysis means that is configured to analyze the question of the conversational device for determining a question type and a topic associated with said question and an Association determining Means that is configured to determine/retrieve an associated response to the question (type and said topic) from an association device based on said question type and said topic being maintained together with said response at said association device.