QUALITY OF EXPERIENCE MONITORING SYSTEM AND METHOD

A method for estimating a quality of experience of a user receiving an information content stream distributed through a telecommunications network is provided comprising: generating a user behavior model, depicting a behavior of the user in the interaction with the telecommunications network; implementing the user behavior model by selecting combinations of user behavior; providing monitoring units adapted to perform measures on specific parameters of the information content stream; setting the monitoring; assigning to the monitoring units test cycles comprising interaction operations with the telecommunications network; generating for each monitoring unit a corresponding script to be executed by the monitoring unit; at the monitoring units, carrying out the test cycles by running the generated scripts, and carrying out measurements on parameters of the information content stream received in response to the test cycles to obtain acquired measured values, and calculating quality of experience indicators by processing the acquired measured values.