REMOTE SUPPORT OF A DEVICE

A support tool is received by a first device from a second device. In a user interface at the first device, information is presented regarding a context of the first device, an issue at the first device, a solution for the issue, and a link to a resource to assist in addressing the issue.

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Bibliographische Detailangaben
Hauptverfasser:	GILBERT, Herve, DEROOS, Stephen M, GAGNERAUD, Eric, ROSA, Cesar Augusto
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY PHYSICS PICTORIAL COMMUNICATION, e.g. TELEVISION
Online-Zugang:	Volltext bestellen
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Beschreibung
Zusammenfassung:	A support tool is received by a first device from a second device. In a user interface at the first device, information is presented regarding a context of the first device, an issue at the first device, a solution for the issue, and a link to a resource to assist in addressing the issue.