ADVANCED TOOLS FOR UNIFIED COMMUNICATION DATA MANAGEMENT AND ANALYSIS

The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced U...

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Bibliographische Detailangaben
Hauptverfasser:	OSBORNE, ROBERT, MELOMED, EDWARD, SHEN, ALAN, RAGHAVAN, ARUN, AGGARWAL, SUDHANSHU
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY WIRELESS COMMUNICATIONS NETWORKS
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Beschreibung
Zusammenfassung:	The present disclosure includes descriptions of various aspects of unified communication (UC) systems, including UC management and analysis systems and related tools and techniques. Described systems, tools, and techniques are adapted for enhanced UC data capture, analysis, and reporting; enhanced UC monitoring services; and a user survey service that can be used for conducting user surveys related to UC services. Embodiments disclosed herein include computer systems and methods that can be used for analyzing service level objectives for call quality, classifying calls into distinct categories, and real-time user notification of call quality and reliability issues.