Method and device for handling calls in a nurse call system

The present invention is related to a method for determining a priority level of a received call message in a nurse call system. The method comprises the steps of - receiving a call message made by a patient or by a nurse for the patient or by a device for monitoring the patient, - obtaining from a...

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Bibliographische Detailangaben
Hauptverfasser:	STUBBE, BRECHT, ONGENAE, FEMKE, DE TURCK, FILIP, DHAENE, TOM, ACKAERT, ANN, VERHOEVE, PIET
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATIONTECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING ORPROCESSING OF MEDICAL OR HEALTHCARE DATA INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTEDFOR SPECIFIC APPLICATION FIELDS PHYSICS SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	The present invention is related to a method for determining a priority level of a received call message in a nurse call system. The method comprises the steps of - receiving a call message made by a patient or by a nurse for the patient or by a device for monitoring the patient, - obtaining from a knowledge management system context-related information on the patient, said context-related information on the patient containing at least probabilistic information related to a risk profile of the patient, - obtaining respective probabilities of the received call message belonging to various priority classes of a set of predefined priority classes, taking into account the context-related information on the patient, - assigning to the received call message one priority class of the set based on the computed probabilities for the various priority classes.