Method and system for using application development data to instantiate support information

Systems and methods are disclosed for using application development data to instantiate support information and for providing the support information instantiated using the application development data. An exemplary method for providing support information instantiated using application development...

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Bibliographische Detailangaben
Hauptverfasser: BROTHERS, WILLIAM, KOFF, CAROLINE N
Format: Patent
Sprache:eng ; fre ; ger
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Zusammenfassung:Systems and methods are disclosed for using application development data to instantiate support information and for providing the support information instantiated using the application development data. An exemplary method for providing support information instantiated using application development data includes monitoring the application 205 during run time to detect fault notification points in accordance with trigger definitions specifying contexts that produce the fault notification points, and providing support information 210 corresponding to the detected fault notification points using support documents created based on meta data generated during compilation of application source code. The meta data is generated 315 by automatically detecting marked text strings in the application source code that describe the fault notification points, and extracting from each marked text string support information that corresponds to the fault notification points. The trigger definitions are automatically generated by processing the meta data.