SYSTEM AND METHOD FOR TROUBLESHOOTING BROADBAND CONNECTIONS

SYSTEM AND METHOD FOR TROUBLESHOOTING BROADBAND CONNECTIONS

A method is disclosed that includes detecting a problem with a broadband connection at an end device and determining whether the problem can be resolved at the end device. The method also includes requesting that a data network connection device remotely connected to the end device attempt to determ...

Ausführliche Beschreibung

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Bibliographische Detailangaben
Hauptverfasser: WILBURN, JR., DONN E, SULLIVAN, MARC ANDREW, KLEIN, ADAM LEE, SCOTT, CHARLES, MCAFEE, WESLEY
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:A method is disclosed that includes detecting a problem with a broadband connection at an end device and determining whether the problem can be resolved at the end device. The method also includes requesting that a data network connection device remotely connected to the end device attempt to determine a cause of the problem when the end device cannot resolve the problem. The method also includes determining whether the broadband connection is available. When the broadband connection is available, the method includes initiating a broadband data communication session via the data network connection device.