SYSTEM FOR ESTIMATING CALL AND CALL-BACK INTENTS

SYSTEM FOR ESTIMATING CALL AND CALL-BACK INTENTS

The method involves evaluating number of periods on which calls evaluations are performed. Proportion of disconnected calls that recall during a period following disconnection, is evaluated. Proportion of abandoned calls during the period following abandonment, is evaluated. Statistics of calls stat...

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Bibliographische Detailangaben
Hauptverfasser: MEYRIGNAC, ALEXANDRE, CHAUVET, FABRICE, VATINLEN, BENEDICTE, NAIT-ABDALLAH, RABIE M
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
ELECTRIC COMMUNICATION TECHNIQUE
ELECTRICITY
TELEPHONIC COMMUNICATION
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Beschreibung
Zusammenfassung:The method involves evaluating number of periods on which calls evaluations are performed. Proportion of disconnected calls that recall during a period following disconnection, is evaluated. Proportion of abandoned calls during the period following abandonment, is evaluated. Statistics of calls states is extracted at automatic call dispatcher level. Number of call backs is estimated, and number of intentions of calls is evaluated. An independent claim is also included for a system of estimating calls intention and call backs in a call center.