System for managing the service levels provided by service providers

System for managing the service levels provided by service providers

System for managing the service levels provided by Service Providers to a customer comprising a processing engine (10) for transforming (14) measurement data into operational data using service time profiles and Services Level business logics, and evaluating (16) the operational data in order to pro...

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Bibliographische Detailangaben
Hauptverfasser: CHANG, RONG N, DALSKY, JOEL, BERTHAUD, JEAN MARC, LUAN, LAURA ZAIHUA, WARD, CHRISTOPHER, BUCO, MELISSA, FANG, SHIHUNG, TSIAO, LEE
Format: Patent
Sprache:eng ; fre ; ger
Schlagworte:
CALCULATING
COMPUTING
COUNTING
DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES
PHYSICS
SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:System for managing the service levels provided by Service Providers to a customer comprising a processing engine (10) for transforming (14) measurement data into operational data using service time profiles and Services Level business logics, and evaluating (16) the operational data in order to produce Service Level results and qualified operational data. The processing engine comprises means (12) for adjudicating said measurement data before transforming them into operational data, this adjudication being made by using a set of adjudication elements (30) describing the modifications to bring, and means (18) for qualifying the operational data after they have been evaluated, this qualification being made by comparing operational data with qualification values determined with regard to Service Level targets for each business period.