SYSTEM AND METHOD FOR QUEUE RESERVATION

A queue reservation system (10) for enabling a customer to reserve a position in a queue comprises a communication means (14) for receiving a queue reservation request from a customer, a queue processing means (20) and a queue system (22) operatively connected to said queue processing means. The com...

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Bibliographische Detailangaben
1. Verfasser:	GOH, CHEH NGEE
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDEDFOR ELSEWHERE CALCULATING CHECKING-DEVICES COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY GENERATING RANDOM NUMBERS PHYSICS REGISTERING OR INDICATING THE WORKING OF MACHINES SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION TIME OR ATTENDANCE REGISTERS VOTING OR LOTTERY APPARATUS
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Beschreibung
Zusammenfassung:	A queue reservation system (10) for enabling a customer to reserve a position in a queue comprises a communication means (14) for receiving a queue reservation request from a customer, a queue processing means (20) and a queue system (22) operatively connected to said queue processing means. The communication means receives a queue reservation request from a customer. The queue processing means processes the queue reservation request from the receiving means and allocates a queue reservation identifier to the customer to identify their place in the queue of the queue system. The queue processing means reserves a place in the queue on behalf of the customer and monitors the customer's place in the queue in order to determine when the customer is likely to be served. The communication means communicates with the customer to advise the customer when they are about to reach the front of the queue.