PANIC MESSAGE ANALYZER
The invention provides a method and system for automatically obtaining and analyzing error messages from end users of software and hardware products. Additionally, the invention provides a method and system of providing solutions that automatically and manually correct the errors. An ever-growing da...
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| Format: | Patent |
| Sprache: | eng ; fre ; ger |
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| Online-Zugang: | Volltext bestellen |
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| Zusammenfassung: | The invention provides a method and system for automatically obtaining and analyzing error messages from end users of software and hardware products. Additionally, the invention provides a method and system of providing solutions that automatically and manually correct the errors. An ever-growing database of errors and solutions is maintained so that future identical or similar problems are expedited without human intervention. Successful analysis at any but the lowest level automatically allows previous levels to be taught greater efficiency for future analysis of the same or similar errors. |
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