INTEGRATED TELECOMMUNICATION COLLABORATION SYSTEM

An integrated telecommunication collaboration system which allows the close integration of desktop computer applications, data communications, and public switched telephone network voice connections. Client software which implements the invention includes a voice agent for establishing telephone ses...

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Bibliographische Detailangaben
Hauptverfasser:	DALRYMPLE, PRENTICE, WILLIAM, C, MONROE, ROBERT, D., JR, O'SHAUGHNESSEY, PATRICK M, CHEN, TA-MING, MATLOCK, JAMES, L
Format:	Patent
Sprache:	eng ; fre ; ger
Schlagworte:	ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY PICTORIAL COMMUNICATION, e.g. TELEVISION SELECTING
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Beschreibung
Zusammenfassung:	An integrated telecommunication collaboration system which allows the close integration of desktop computer applications, data communications, and public switched telephone network voice connections. Client software which implements the invention includes a voice agent for establishing telephone sessions, a data agent for establishing associated data sessions, a communications agent which synchronizes the date and voice agents, and an integration agent which integrates the data and voice communications with a computer operating system, and with various applications. The integrated telecommunication collaboration system controls the establishment of harmonized calls by sending and receiving various requests and status messages to and from a server, and another client.