Verfahren und Apparat zum Erzeugen semantisch konsistenter Eingaben für einen Dialog-Manager

A spoken dialog system is constructed to sufficiently understand a user's response to the open-ended prompt 'How may I help you?' in order to route a caller to an appropriate destination, with subsequent processing for information retrieval or call/task completion. In this invention t...

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Bibliographische Detailangaben
Hauptverfasser:	ABELLA, ALICIA, GORIN, ALLEN LOUIS
Format:	Patent
Sprache:	ger
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC DIGITAL DATA PROCESSING MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR
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Beschreibung
Zusammenfassung:	A spoken dialog system is constructed to sufficiently understand a user's response to the open-ended prompt 'How may I help you?' in order to route a caller to an appropriate destination, with subsequent processing for information retrieval or call/task completion. In this invention the relationships among the call types are structured into an inheritance hierarchy. Then a dialog manager exploits this hierarchy and the output of a spoken language understanding module to generate a set of semantically consistent task objectives.