On-line assistance platform equipment

The utility model discloses an on-line assistance platform equipment, which includes an on-line assistance platform, at least a recourse party device and at least a help party device. Wherein, the on-line help platform at least comprises a situation managing device and a dispatching device and can also comprises a supervising device, namely a communication device, a call centre device, a timing and accounting device, a safety managing device and other devices to realize managing based on situation and dispatching recourse request of recourse party. The utility model discloses an on-line help platform based on external managing device, which makes the dispatching device and the call centre device conduct deployment and connection outside the platform in a plurality of ways. The utility model provides an on-line help platform equipment which is switched in, dispatched and managed unitedly based on situation, which utilizes network to realize providing the information services and technology supports including r