Method and device for information service instant communication conversion based on global web page

This invention provides one information service IM dialogue method based on WEB webpage, which comprises the following steps: presetting information type for each content and aligning each type to IM customer end number. The method comprises the following steps: a, user inputs index aim and processes information to determine index result according to index aim; b, according to information type with information content and matching the index results and preset information type to determine index results customer codes and using each index result and other information customer end number as matching results; c, displaying all matching results to trigger online dialogue of customer end.