Routing telecommunications to a user in dependence upon location

Routing telecommunications to a user including receiving a call, determining that the call is intended for the user, receiving an RFID signal from a user's RFID tag, determining the location of the user in dependence upon the RFID signal, and forwarding the call to a telephony device in depende...

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Bibliographische Detailangaben
1. Verfasser:	AGRAWAL KAVITA K.,BODIN WILLIAM K.,RYBCZYNSKI GREGORY W.,THORSON DERRAL C
Format:	Patent
Sprache:	eng
Schlagworte:	CALCULATING COMPUTING COUNTING ELECTRIC COMMUNICATION TECHNIQUE ELECTRICITY HANDLING RECORD CARRIERS PHYSICS PRESENTATION OF DATA RECOGNITION OF DATA RECORD CARRIERS TELEPHONIC COMMUNICATION TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHICCOMMUNICATION
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Beschreibung
Zusammenfassung:	Routing telecommunications to a user including receiving a call, determining that the call is intended for the user, receiving an RFID signal from a user's RFID tag, determining the location of the user in dependence upon the RFID signal, and forwarding the call to a telephony device in dependence upon the user's location. In typical embodiments, determining that the call is intended for the user also include prompting the caller for the name of the user, receiving from the caller as speech the name of the user, converting the speech to a text, and retrieving a user record in dependence upon the text.