Customer service processing method and system, electronic equipment and storage medium

The invention relates to a customer service processing method and system, electronic equipment and a storage medium. The method comprises the following steps: acquiring business data of a target customer; generating multi-dimensional business characteristics and characteristic values thereof based on the business data of the target customer; obtaining the latest user conversion rate model coefficient of each business processing person; assigning the latest user conversion rate model coefficient of each business processing person to a preset user conversion rate model, and taking the business characteristic value of the target customer as model input data, predicting through the user conversion rate model to obtain a probability value of a user conversion rate when each business processing person provides business service for the target customer; and determining the business processing personnel with the highest matching degree for the target customer by taking the probability value of the user conversion rate