Washing machine management system and method based on AI and Internet of Things, and medium

The invention relates to the technical field of Internet of Things, and discloses a washing machine management system and method based on AI and Internet of Things, and a medium, and the system comprises an Internet of Things sensor module which is used for collecting the operation information of a washing machine; the Internet of Things image acquisition module is used for acquiring image information of clothes and facial information of a user; the Internet of Things communication module is used for sending information acquired by the Internet of Things sensor module and the Internet of Things image acquisition module to the data processing module; the data processing module comprises an operation information processing module for processing operation characteristic data based on the operation information of the washing machine; the anomaly analysis module is used for inputting the operation information of the washing machine and the image information of the clothes into an anomaly analysis model and outputt