Customer service risk assessment method and system based on bidirectional feedback mechanism

The invention discloses a customer service risk assessment method and system based on a two-way feedback mechanism. The method comprises the steps of data acquisition, data preprocessing, adaptive weighted balance of data, construction of a customer service risk identification model and two-way feedback service optimization. The invention belongs to the technical field of risk assessment, and particularly relates to a method for comprehensively identifying abnormal data from local and global angles, defining a weight calculation strategy based on boundary division, respectively obtaining the total weight of boundary data and security data, reconstructing a generative adversarial network based on a penalty loss function, and adaptively synthesizing new data. Constructing a balanced data set; initializing individual positions on the basis of a defined mapping function, dynamically and adaptively updating the positions, obtaining total similarity on the basis of distance similarity and direction similarity, comp