Question and answer processing method and device, equipment and medium

The invention provides a question and answer processing method and device, equipment and a medium. The method comprises the steps that in response to an input question of a user, question lexical items in the input question are extracted; according to the preset team keyword item and the question lexical item, calculating a first association degree between the input question and each preset team, each preset team corresponding to at least one preset team keyword item; determining a target team in the preset teams according to the first association degree; obtaining historical questions in the target team, and performing screening processing in the historical questions to obtain a plurality of related questions corresponding to the input question; and determining a target person answering the input question according to the related person corresponding to the related question. 本申请提供一种问答处理方法、装置、设备及介质。方法包括：响应于用户的输入问题，提取输入问题中的问题词项；根据预设团队关键词项与问题词项，计算输入问题与每个预设团队的第一关联度，其中，每个预设团队对应至少一个预设团队关键词项；根据第一关联度，在预设团队中确定目标团队；获取