Multi-mode-based Chinese online customer service and customer emotion interaction database

The invention discloses a multi-mode-based Chinese online customer service and customer emotion interaction database, and mainly relates to the field of psychology and emotion recognition research in psychology. Based on a multi-mode emotion recognition theory, an emotion interaction database of customer service staff and employees under a real working situation including a visual and auditory dual-channel material is constructed. The method comprises the following steps: firstly, acquiring a real working state of online customer service in a workplace; secondly, based on an SAM emotion scale, compiling a three-level picture type emotion evaluation scale and a text type scoring standard for evaluating the emotion state of the online customer service; thirdly, through the expert group and the volunteer, the stability of visual and auditory data is evaluated, and the scoring standard of the interaction level is constructed; and finally, forming a Chinese online customer service and customer emotion interaction