Communication guidance system and method based on chatGLM model

The invention discloses a communication guidance system and method based on a chatGLM model, and particularly relates to the technical field of communication guidance, a communication guidance model is constructed based on the chatGLM model and an item notification summary data set, when a user inputs item notification guidance which needs to be sought, the communication guidance model outputs a corresponding process and needed materials, and the user needs to search for the item notification guidance. By analyzing the item notification summary data set, obtaining the collection capability index and monitoring the collection capability index, it is ensured that the item notification collection capability is within a preset range, and the situation that the user experience is affected due to the fact that the item notification collection capability is insufficient is avoided; the management personnel can conveniently monitor the use condition of the communication guidance model, the acquired communication guid