Determining and visually displaying spoken menus for calls

Determination and visual display of a spoken menu of a call. Audio data output in a call between a calling device and a device associated with a target entity is received. The audio data includes voice indicating one or more selection options for a user of the calling device to navigate in the call...

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Bibliographische Detailangaben
Hauptverfasser: WANG FELIX, TSUR, YOAV, SCHEBANO ANDREW GEORGE, CHERUKALA JOSEPH JOSEPH, LEVITAN, YANIV, SIVAN AMIT
Format: Patent
Sprache:chi ; eng
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Beschreibung
Zusammenfassung:Determination and visual display of a spoken menu of a call. Audio data output in a call between a calling device and a device associated with a target entity is received. The audio data includes voice indicating one or more selection options for a user of the calling device to navigate in the call via a call menu provided by the target entity. The text is determined by programmatically analyzing the audio data, the text representing speech. The selection option is determined based on programmatically analyzing at least one of the text or audio data. At least a portion of the text is displayed by the calling device as one or more visual options corresponding to the selection option during the call. The visual options are each selectable as operable items via user input to cause a corresponding guide through the call menu. 呼叫的口头菜单的确定和视觉显示。接收在呼叫设备和与目标实体相关联的设备之间的呼叫中输出的音频数据。音频数据包括语音,该语音指示用于呼叫设备的用户在呼叫中经由通过目标实体提供的呼叫菜单进行导览的一个或多个选择选项。文本是通过以编程方式分析音频数据来确定的,文本表示语音。选择选项是基于以编程方式分析文本或音频数据中的至少一个来确定的。文本的至少一部分在呼叫期间由呼叫设备显示为与选择