Operation and maintenance management and control service level management system

The invention discloses an operation and maintenance management and control service level management system, and the system comprises an obtaining module which is used for obtaining feedback information in an operation and maintenance management and control service process and after service; the extraction module is used for carrying out key content extraction on the feedback information obtained by the acquisition module, so that key information can be quickly and accurately acquired; and the classified storage module is used for carrying out classified storage on the key contents extracted by the extraction module through a classification algorithm. According to the operation and maintenance management and control service level management system, the classified storage module can classify and store contents extracted by the extraction module according to problems reflected by operation and maintenance management and control service personnel and corresponding solutions; therefore, the method for processing