Telephone substitution method and device based on IVVR, electronic equipment and storage medium

The invention provides an IVVR-based telephone substitution method and device, electronic equipment and a storage medium, and is applied to the technical field of communication. The method comprises the following steps: sending telephone traffic information to an IVVR; the IVVR initiates a video negotiation instruction to the calling user; the IVVR sends a video open scene white file information request to the NLP; according to the file name and the path information of the video opening white file information, obtaining the video opening white file from the storage server and playing the video opening white file to the calling user; receiving voice information of a calling user, and sending a voice information identification request of the calling user to the ASR to obtain corresponding voice text information; sending the voice text information to the IVVR to obtain a file name and path information of a file after the video is opened; and according to the file name and the path information of the file after t