Voice service processing method and device

The embodiment of the invention provides a voice service processing method and device. The method comprises the following steps: acquiring a voice service to be accessed and cell load information of a current cell; performing cell load state judgment on the current cell based on the cell load information; when the cell load state is a high load state, the voice service to be accessed falls back to an LTE network; and under the condition that the cell load state is a normal load state, bearing the voice service to be accessed based on a new wireless network voice service VORR. According to the voice service processing method and device provided by the embodiment of the invention, when the NR network is in a high-load state, the voice user can directly fall back to LTE when calling, the user experience can be ensured, the load of the NR network can be reduced, the network load condition can be monitored in real time, and judgment can be made when the terminal voice service calls. 本申请实施例提供一种语音业务的处理方法及装置，其中方法包括：获