Order management method and device, electronic equipment and storage medium

The invention provides an order management method and device, electronic equipment and a storage medium. Firstly, luggage reservation record items are extracted from PNR, ET tickets and EMD tickets of passengers; comparing the luggage reservation record items of the PNR, the ET ticket and the EMD ticket to determine a luggage following result; and further managing the luggage product order of the passenger according to the luggage following result. According to the method, the luggage following result is determined by comparing the luggage reservation record items in the PNR, the ET ticket and the EMD ticket of the passenger, so that corresponding guarantee processing is carried out on the luggage product order of the passenger, such as updating the order or unsubscribing the prepayment luggage product, the automation process of the passenger order is guaranteed, and the efficiency of the passenger is improved. The probability of customer complaints due to system problems is reduced, and the cost of manual su