Method for judging electricity customer with complaint tendency

The invention discloses a method for judging an electricity customer with complaint tendency, which relates to the technical field of data processing, and comprises the following steps of: combining emotional characteristics capable of judging the electricity customer with a keyword library with complaint tendency by utilizing data acquisition, data preprocessing, model training and model optimization; and constructing a judgment algorithm model, and jointly judging whether an incoming call user is a user with complaint tendency or not and judging the complaint probability of the user according to the emotion characteristics shown by the incoming call voice of the user, the text word segmentation result of the caller bill of the user and the comparison result of the keyword library with the complaint tendency. According to the method, the judgment algorithm model is constructed to predict the user with high complaint tendency probability and the appeal of the user in advance so as to remind the basic power su