Information feedback method, device and equipment

The invention discloses an information feedback method, device and equipment. The method comprises the following steps: receiving information input by a user; under the condition that the user input information meets a first condition, performing retrieval based on the user input information through a manual instruction library; if a retrieval result obtained through retrieval shows that the historical instruction matched with the information input by the user does not exist in the manual instruction library, an information obtaining instruction is sent out; receiving manual guidance information in response to the information acquisition instruction; and generating feedback information for feeding back the user input information according to the manual guidance information. 本申请公开了一种信息反馈方法、装置及设备，该方法包括：接收用户输入信息；在用户输入信息满足第一条件的情况下，通过人工指令库，基于用户输入信息进行检索；如果检索得到的检索结果示出人工指令库中不具有与用户输入信息匹配的历史指令，发出信息获取指令；接收响应于信息获取指令的人工指导信息；根据人工指导信息，生成用于对用户输入信息进行反馈的反馈信息。