Method and device for realizing call queuing through queue, and storage medium

The invention provides a method and device for realizing call queuing through a queue and a storage medium, and the method comprises the steps: receiving a call, and building a connection with a calling party; after the connection is established, if the busy seat is found, the calling party is arranged in a queue for waiting; after the calling party successfully registers the callback number and hangs up, a virtual channel is established, the virtual channel is used for being disguised as a channel of the calling party and replacing the calling party to continue queuing in a queue to wait for an idle seat, and the calling number and the callback number of the calling party are maintained in the virtual channel; when an idle seat appears, the idle seat sends a response to the virtual channel and establishes a connection with the virtual channel; after a response is received, calling back the calling party according to the maintained calling number; and after the calling party answers the callback call, recover