Abnormal customer service identification method and device, equipment and storage medium

The invention discloses an abnormal customer service recognition method and device, equipment and a storage medium, and the method comprises the steps: obtaining text information corresponding to the voice of a customer, and determining a word segmentation result of the text information; and when th...

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Bibliographische Detailangaben
Hauptverfasser:	YU XIANGBING, ZHENG ZEPU, CHEN YONG, SU XING, FU QUANHUI, WU XUN, LIN ER
Format:	Patent
Sprache:	chi ; eng
Schlagworte:	ACOUSTICS CALCULATING COMPUTING COUNTING DATA PROCESSING SYSTEMS OR METHODS, SPECIALLY ADAPTED FORADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORYOR FORECASTING PURPOSES ELECTRIC COMMUNICATION TECHNIQUE ELECTRIC DIGITAL DATA PROCESSING ELECTRICITY MUSICAL INSTRUMENTS PHYSICS SPEECH ANALYSIS OR SYNTHESIS SPEECH OR AUDIO CODING OR DECODING SPEECH OR VOICE PROCESSING SPEECH RECOGNITION SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE,COMMERCIAL, FINANCIAL, MANAGERIAL, SUPERVISORY OR FORECASTINGPURPOSES, NOT OTHERWISE PROVIDED FOR TELEPHONIC COMMUNICATION
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