Abnormal customer service identification method and device, equipment and storage medium

The invention discloses an abnormal customer service recognition method and device, equipment and a storage medium, and the method comprises the steps: obtaining text information corresponding to the voice of a customer, and determining a word segmentation result of the text information; and when the word segmentation result satisfies a preset condition, determining that the service corresponding to the customer voice is an abnormal customer service. The abnormal customer service is accurately determined, the customer service personnel can be prevented from answering the telephone number of the abnormal customer service, and the possibility of answering a crank call is reduced. 本发明公开了一种异常客户服务识别方法、装置、设备和存储介质，所述方法包括：获取客户语音对应的文本信息，并确定所述文本信息的分词结果；当所述分词结果满足预设条件时，判定所述客户语音对应的服务为异常客户服务。本发明准确确定了异常客户服务，能够防止客服人员接听异常客户服务的电话号码，降低接听到骚扰电话的可能性。